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Senior Product Manager
2 months ago
GEICO is seeking an accomplished Senior Product Manager to lead the evolution of our customer service platform. This role requires a unique blend of technical expertise, strategic business alignment, and innovative leadership.
Key Responsibilities:- Forge strong relationships with business leaders to ensure our Amazon Connect solutions are aligned with GEICO's strategic objectives.
- Collaborate extensively with engineering teams and business units to innovate and enhance the contact center experience for associates and customers.
- Implement and monitor OKRs and KPIs to measure the effectiveness of the platform and drive continuous improvement in delivering customer service.
- Lead the full lifecycle of the product, from concept through implementation, focusing on delivering strategic, user-focused solutions.
- Understand customer needs and market trends, gathering feedback to drive product improvements and innovations.
- Define and prioritize feature development, enhancements, and integrations to create a roadmap that meets the evolving needs of our business and customers.
- Bachelor's degree in Computer Science, Business Administration, or related field.
- At least 5 years' experience in Technical Product Management dedicated to managing customer-facing technology solutions.
- At least 5 years of experience managing all aspects of a product feature throughout its lifecycle from concept to delivery.
- At least 2 years' experience in Amazon Connect, cloud infrastructure, machine learning, and related service platforms.
- Master's Degree in Computer Science, Business Administration, or related field.
- Proven track record of aligning product management with business strategies and delivering measurable results.
- Exceptional leadership, communication, and collaboration skills; adept in managing diverse teams and stakeholders.
As an Associate, you'll enjoy our comprehensive benefits package, including Premier Medical, Dental and Vision Insurance, Paid Vacation, Sick and Parental Leave, 401(k) Plan, Tuition Reimbursement, and Paid Training and Licensures.
