Customer Service Representative

10 hours ago


Bloomington, Indiana, United States The UPS Store Monroe # Full time

The UPS Store Monroe # is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. You will expertly advise our valued customers by providing accurate information on our array of products, services, and best-value options and exhibit confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. Responsibilities: Deliver outstanding customer service to walk-in customers and telephone inquiries Continuously practice good listening skills with customers, UPS Store team members, and leadership Take ownership of the customer's shipping needs and offer viable solutions Take action to learn all product and service offerings, alternative solutions, and industry trends Operate all equipment, software, and devices in an expert fashion and be willing to teach others Maintain a clean, organized, and safe working environment Perform other duties as assigned Qualifications: High school diploma or GED required Strong computer skills, including Microsoft Office and Adobe Suites Outstanding phone skills Strong verbal and written communication skills, including spelling and math Prompt, reliable, and responsible Able to lift 40+ pounds



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