Service Operations Manager
2 days ago
Louisiana Cat is seeking a highly motivated and experienced Assistant Service Manager to join our team in Bossier City, Louisiana. As a key member of our service operations, you will play a critical role in ensuring the efficient delivery of service repairs and maintaining excellent customer relationships.
Key Responsibilities:- Train and perform duties within all areas of the Service Department.
- Work closely with experienced staff to gain knowledge about procedures, methods, and standards required to perform departmental duties.
- Establish professional relationships with all customers.
- Work directly with customers, as needed, to resolve any issues.
- Assist the Service Manager in ensuring service repairs are performed correctly and efficiently.
- Assist the Service Manager in supporting, training, motivating, and monitoring the performance of the Service Department staff.
- Assist the Service Manager in attracting, developing, and retaining talent for the store.
- Assist the Service Manager in maintaining service/customer areas with a focus on comfort, cleanliness, and proper displays/purchase information.
- Coordinate with other departments and managers.
- High school diploma or equivalency; bachelor's degree in business or related field preferred; or combination of education and relevant experience.
- Minimum of 3-5 years' experience in oil and gas/industrial experience; Caterpillar experience preferred.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Ability to handle multiple tasks in an effectively, timely, and professional manner.
- Exceptional verbal and written communication skills.
- Highly preferred: well-developed communication and organizational skills.
- Highly preferred: proficiency in computers and related software.
- Shift: 6am - 5pm Monday - Friday.
- Will require physical movement as listed in the job description.
Louisiana Cat is a growing organization focused on creating a positive impact on our employees, customers, and communities. We seek out employees who are inspired by our values, thrive in a collaborative environment, and want to become a part of a dynamic company backed by 90+ years of success.
We are committed to fostering a safe and meaningful work environment that empowers our employees and customers. We are known for creating lasting partnerships, guided by our strong company values, customer experience culture, and safety standards.
We invest in training and development programs for our employees to build their toolkit and career paths here at Louisiana Cat. We offer competitive pay and benefits, paid holidays and vacation, employee incentive programs, and 401(k) company match programs.
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