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Riverboat Operations Manager

1 month ago

Bossier City, Louisiana, United States Boomtown Bossier City Full time
Job Title: Captain in Charge

Job Summary:

We are seeking a highly skilled and experienced Captain to lead our riverboat operations. As Captain in Charge, you will be responsible for managing the day-to-day operations of the riverboat, ensuring compliance with regulatory agencies, and providing exceptional guest service.

Key Responsibilities:

  • Manage the operation and maintenance of the riverboat and its systems, ensuring proper operation according to all applicable regulatory agency regulations.
  • Complete quarterly inspections and ensure the riverboat is fully ready for AVS Consulting, Inc.'s annual and semi-annual inspections.
  • Provide extraordinary guest service, positively affect interactions with internal/external guests, and maintain a safe and friendly atmosphere on the riverboat.
  • Adhere to and enforce compliance with all regulations established by the Louisiana State Police - Gaming Division, United States Coast Guard, AVS Consulting, OSHA, and other applicable agencies.
  • Maintain all equipment/systems onboard the riverboat, ensuring they are operational and kept in a state of readiness.
  • Direct all marine personnel to complete projects, tasks, and duties with minimal impact to guest service.
  • Ensure all qualification programs are administered properly, and candidates are trained in all aspects required.
  • Fulfill responsibilities as Riverboat Person-in-Charge per the riverboat's Station Bill when onboard and ensure training and competency of personnel to fulfill those responsibilities when assigned.
  • Provide comprehensive training on riverboat systems to Captain-Of-The-Watch and on safety systems/equipment and emergency procedures to persons assigned Station Bill duties.
  • Coordinate tasks requiring Environmental Services support.
  • Inform the Director of Facilities of any unsafe issue related to the riverboat and take prompt action to abate unsafe issues.
  • Execute all tasks as assigned by the Director of Facilities.

Requirements:

  • Ability to create or read and interpret documents such as riverboat schematics, blueprints, construction drawings, and policy and procedure manuals.
  • Ability to write routine correspondence and process needed reports.
  • Ability to speak effectively with customers and/or Team Members.
  • Ability to create or carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems and implement effective solutions.
  • Must be flexible to work varying shifts and time schedules as needed.
  • This position operates in a working environment that is subject to varying levels of noise, cold, heat, humidity, vibration, crowds, and smoke.

Qualifications:

  • Must pass a chemical dependency test as required and work in a drug-free environment.
  • Must obtain and maintain the appropriate work authorization required to perform job responsibilities.
  • Possess a USCG license as Master of motor vessel of 1,600 gross tons.
  • Five (5) years of experience onboard vessels required.
  • Prior experience onboard riverboat casinos preferred.
  • College degree required or may be substituted with extensive work history.
  • High degree of interpersonal skills.
  • Must have strong leadership and team-building skills.
  • Must be detail-oriented.
  • Must be proficient with Microsoft Outlook, Excel, and Word.

About Us:

We are a leading provider of integrated entertainment, sports content, and casino gaming experiences with 43 destinations across North America. We are committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.

Equal Opportunity Employer:

We are an equal opportunity employer and welcome applications from diverse candidates.