Guest Services Manager

4 weeks ago


Bossier City, Louisiana, United States Dimension Hospitality Full time
Job Title: Guest Service Supervisor

At Dimension Hospitality, we are seeking a highly skilled Guest Service Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our valued guests.

Key Responsibilities:
  • Provide warm and welcoming greetings to guests, ensuring a positive first impression of our hotel.
  • Register guests, assign rooms, and issue room keys, while maintaining confidentiality and discretion.
  • Respond to guest inquiries and resolve issues in a professional and courteous manner.
  • Manage guest accounts, including computing bills, collecting payments, and making change.
  • Keep accurate records of room availability and guest accounts, and make reservations as needed.
  • Understand and enforce hotel credit policies, and account for all cash and make deposits as required.
  • Take the initiative to provide exceptional guest service, going above and beyond to ensure a memorable stay.
  • Supervise and support front desk staff, providing guidance and training as needed.
  • Perform other duties as assigned, including making restaurant, transportation, or entertainment reservations for guests.
Requirements:
  • High School Diploma or equivalent.
  • Minimum 1 year of guest services, general office, accounts receivable, or customer service experience.
What We Offer:

We offer a competitive hourly rate of $15.00, a dynamic and supportive work environment, and opportunities for professional growth and development.



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