Operations Director
2 days ago
As the Director of Operations at Louisiana Downs Investment Company LLC, you will be responsible for overseeing the overall functions of casino operations, including slots, slots performance, casino beverage, food and beverage, and facilities.
Key Responsibilities:
- Develop and maintain customer loyalty through effective marketing strategies.
- Safeguard casino assets by implementing robust security measures.
- Issue markers within credit limits of credit customers, ensuring responsible gaming practices.
- Oversee the general operations of the above-mentioned departments, ensuring seamless integration and efficiency.
- Monitor, direct, supervise, and observe slot action in the overall casino operations for adherence to company policies and regulatory requirements.
- Oversee bin closures and openings, ensuring timely and accurate processing.
- Submit reports at the end of respective shifts, providing valuable insights for departmental improvement.
- Assign or make changes in assignments of employees on assigned shifts, promoting flexibility and adaptability.
- Assist in preparation of reports and other administrative responsibilities as assigned, supporting the team's success.
- Ensure that required facilities and equipment are available, clean, and functioning properly, maintaining a safe and healthy work environment.
- Perform the hiring, training, evaluation, monitoring, and scheduling of personnel, fostering a positive and productive team culture.
- Approve and verify slot machine payouts and fills, ensuring accuracy and fairness.
- Perform jackpot payouts and fills, providing exceptional customer service.
- Perform related duties as assigned, demonstrating a commitment to excellence and customer satisfaction.
- Conduct self always in a manner that reflects credit on the property and encourages others to do the same, upholding the company's values and standards.
- May act as Managerial Representative on Premises, representing the company with integrity and professionalism.
- May conduct fund exchanges for patrons during an emergency or as deemed necessary by management, providing support and assistance.
- Establish and maintain effective channels of communication upward, downward, and laterally, fostering a collaborative and inclusive work environment.
- Maintain an updated knowledge of Gaming Laws/Regulations applicable to areas of responsibility, ensuring compliance and adherence.
Requirements:
Must be at least 21 years of age, with 5 years of casino management experience or related, and obtain necessary licenses or certifications.
Louisiana Downs Investment Company LLC reserves the right to make changes to this job description whenever necessary.
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