Assistant Service Manager Position
2 days ago
Louisiana Cat is seeking a highly motivated and experienced Assistant Service Manager to join our team in Bossier City, Louisiana. As a key member of our service operations, you will play a crucial role in ensuring the efficient delivery of service repairs and providing exceptional customer service.
Key Responsibilities- Train and perform duties within all areas of the Service Department.
- Work closely with experienced staff to gain knowledge about procedures, methods, and standards required to perform departmental duties.
- Establish professional relationships with all customers.
- Work directly with customers, as needed, to resolve any issues.
- Assist the Service Manager in ensuring service repairs are performed correctly and efficiently.
- Assist the Service Manager in supporting, training, motivating, and monitoring the performance of the Service Department staff.
- Assist the Service Manager in attracting, developing, and retaining talent for the store.
- Assist the Service Manager in maintaining service/customer areas with a focus on comfort, cleanliness, and proper displays/purchase information.
- Coordinate with other departments and managers.
- High school diploma or equivalency; bachelor's degree in business or related field preferred; or combination of education and relevant experience.
- Minimum of 3-5 years' experience in oil and gas/industrial experience; Caterpillar experience preferred.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Ability to handle multiple tasks in an effectively, timely, and professional manner.
- Exceptional verbal and written communication skills.
- Highly preferred: well-developed communication and organizational skills.
- Highly preferred: proficiency in computers and related software.
The Assistant Service Manager will work in a fast-paced service environment, requiring the ability to multitask and prioritize tasks effectively. The position will require physical movement, as listed in the job description.
BenefitsLouisiana Cat offers a competitive salary and benefits package, including paid holidays and vacation, employee incentive programs, and a 401(k) company match program. We are committed to the long-term growth and success of both our employees and customers.
About Louisiana CatWe are a growing organization focused on creating a positive impact on our employees, customers, and communities in which we operate. We seek out employees who are inspired by our values, thrive in a collaborative environment, and want to become a part of a dynamic company backed by 90+ years of success.
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