BDC Service Appointment Coordinator

4 weeks ago


Rancho Santa Margarita, California, United States Santa Margarita Auto Group Full time
Job Summary: We are seeking a highly motivated and customer-focused BDC Service Appointment Coordinator to join our team at Santa Margarita Ford. As a key member of our sales team, you will be responsible for coordinating vehicle service appointments, providing exceptional customer service, and working closely with our service advisors to ensure seamless communication with our customers.

Key Responsibilities:

* Make outbound phone calls to schedule service appointments
* Receive and respond to inbound phone calls from customers
* Set service appointments and reminders
* Conduct surveys to gather customer feedback
* Coordinate service shuttle transportation
* Develop relationships with customers and follow through on commitments
* Ensure service advisors receive messages promptly

Requirements:

* 18 years of age or older
* General familiarity with various automobiles
* Valid driver's license and clean driving record
* Excellent communication and customer service skills
* Ability to work as part of a team
* Basic computer and phone skills

What We Offer:

* Competitive hourly rate: $20.00-$22.00
* Medical and dental insurance
* Paid time off
* 401(k) plan
* Vehicle purchase plan

About Us:

Santa Margarita Ford is a family-owned and operated dealership that values honesty, hard work, and positive relationships with our customers and employees. We are committed to providing exceptional customer service and creating a fun and engaging work environment.

If you are a motivated and customer-focused individual who is looking for a rewarding career in the automotive industry, we encourage you to apply for this exciting opportunity.

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