IT Support Specialist for Enterprise Environment

6 days ago


Phoenix, Arizona, United States TEKsystems Full time
About the Role

Are you an IT professional with a passion for delivering exceptional customer service? Do you have experience in technical support and enjoy working in a fast-paced environment? We are currently seeking a highly skilled IT Support Specialist to join our team at Charles Schwab.

Job Summary

We are looking for an IT Support Specialist who can provide top-notch technical support to our customers. The ideal candidate will have excellent communication skills, be able to troubleshoot complex technical issues, and possess a strong understanding of Windows operating systems and Microsoft Office applications.

Responsibilities

  • Provide timely and effective technical support to customers via phone, email, and chat.
  • Troubleshoot complex technical issues related to hardware, software, and network connectivity.
  • Collaborate with internal teams to resolve technical issues and improve overall system performance.
  • Document and maintain accurate records of technical issues and resolutions.
  • Stay up-to-date with the latest technologies and trends in the industry.

Requirements

  • Bachelor's or Associate's degree in Information Technology or a related field.
  • Minimum 2 years of experience in technical support or a related field.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and meet deadlines.

Benefits

  • Competitive salary: $60,000 - $80,000 per year.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

About Us

Charles Schwab is a leading financial services company that provides a range of investment products and services to individuals and institutions. Our mission is to provide exceptional customer service and deliver innovative solutions that help our clients achieve their financial goals.



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