Scheduling Coordinator

1 month ago


Jupiter, Florida, United States Jupiter Medical Center Full time
Job Title: Scheduling Specialist

Jupiter Medical Center is seeking a highly skilled Scheduling Specialist to join our team. As a key member of our patient access team, you will be responsible for delivering exceptional customer service to patients and families, ensuring a seamless and efficient scheduling experience.

Key Responsibilities:
  • Receive and respond to inbound calls and initiate outbound calls to patients and physician offices to schedule procedures.
  • Collect and document demographic and insurance information to create accurate patient visits.
  • Effectively communicate exam and procedure instructions to patients and physician offices.
  • Coordinate resources, including physicians, staff, and equipment, for scheduled exams in multiple locations.
  • Act as a resource for internal and external customers, providing information and support for scheduled hospital services.
  • Escalate patient experience issues to the Scheduling Supervisor for rapid resolution.
Requirements:
  • 2 years of experience with hospital insurance plans, including Medicare, Medicaid, HMOs, and PPOs, preferred.
  • 1-2 years of specialized training in a healthcare setting with demonstrated knowledge in patient access/scheduling functions/processes, preferred.
  • Excellent typing and computer skills.
  • Knowledge of outpatient procedures and medical terminology required.
  • Ability to exercise good judgment, time management skills, and follow appropriate procedures when setting priorities.
What We Offer:

Jupiter Medical Center is a leading destination for world-class healthcare in Palm Beach County and the greater Treasure Coast. As a member of our team, you will have the opportunity to work with outstanding physicians, state-of-the-art facilities, and innovative techniques to deliver exceptional patient care.


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