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Client Care Coordinator
2 months ago
Schedule: Monday through Friday, with flexible hours.
Location: South Bay Region.
Work Setting: Hybrid model with both remote and field responsibilities.
Position Overview:
The role of the Case Manager is to support, empower, and educate clients throughout their healthcare journey.
Key Responsibilities:
- Oversee clients as they transition from acute care facilities to their homes, or assist those requiring care coordination and assessments.
- Manage referrals from insurance providers.
- Ensure compliance with credentialing standards in healthcare systems.
- Utilize motivational interviewing techniques during hospital and home visits.
- Conduct follow-up home visits within 48 hours post-discharge.
- Perform assessments via home visits or telephonic communication, and develop care plans as needed.
- Promptly follow up on care coordination efforts.
- Identify and facilitate client support systems, ensuring timely medical appointments after hospitalization.
- Establish a network of community resources and social service organizations.
- Maintain operational systems to support program efficiency.
- Collaborate with team members and external partners during care transitions.
- Address urgent situations with appropriate interventions.
- Comply with all relevant legal, departmental, and healthcare regulations.
- Foster positive relationships within the community and build referral networks.
- Ensure effective communication:
- Provide clear verbal and written communication.
- Resolve conflicts and manage unique situations.
- Encourage team collaboration and relationship building.
- Document and correspond in a timely manner.
- Exhibit professional work habits:
- Organize and prioritize workload effectively.
- Complete tasks within established timelines.
- Keep client records current and accessible.
- Utilize resources in an efficient manner.
- Meet departmental expectations and productivity benchmarks.
- Demonstrate initiative and adaptability to changes in the work environment.
