Customer Service Representative

1 week ago

Twin Falls, Idaho, United States Magic Electric, Plumbing, Heating + Air Full time
About Us

Magic Electric, Plumbing, Heating and Air is a company that values honesty, helpfulness, and exceptional workmanship. We strive to provide a work environment where every employee can commit themselves to giving our customers the best possible service.

Job Summary

The Customer Care Specialist will be responsible for promoting customer satisfaction by converting incoming customer calls into booked service appointments. This role requires a hard-working, self-motivated individual with a great attitude, strong verbal and written communication skills, and the ability to demonstrate empathy.

Key Responsibilities
  • Attract and retain great customer relationships.
  • Convert inbound and outbound customer calls into booked service appointments.
  • Deliver call scripts with authentic cadence; be clear, compelling, and personable.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Maintain and update customer database with complete and accurate information.
  • Participate in training so that you grow and develop as a professional.
  • Maintain communication with dispatch and your manager.
Requirements
  • Spanish speaking preferred but not required.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust and demonstrate empathy.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.
Physical Demands
  • Must be able to bend, stoop, squat, crawl, climb, kneel, balance, push, pull, and reach overhead.
  • Possess good vision (normal or corrected).
  • Stand or sit 90% of the day.
Company Core Values
  • ATTITUDE: Win the Day, Customer Focus, Commitment, Community Involvement.
  • INTEGRITY: Have Heart, Say It Do It, Lead by Example, Stay Honest.
  • CHARACTER: Organization, Reliable, Professional, Personable.
  • VISION: Relentless Improvement, Innovation, Opportunity, Environment.
  • DETERMINATION: Elite Work Ethic, Lead the Industry, Whatever It Takes, Get It Done.
  • SAFETY: Starts with You, Respect the Unexpected, Extreme Accountability, Do What's Right, Not What's Easy.

If you're looking for a career that offers a sense of purpose and fulfillment, look no further. At Magic Electric, Plumbing, Heating and Air, we're committed to providing an exceptional work environment where every employee can grow and develop as a professional. We're looking for a Customer Care Specialist who shares our values and is passionate about delivering exceptional customer service.

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