Bakery Support Specialist

6 days ago


Spartanburg, South Carolina, United States Nothing Bundt Cakes Full time

About Us:

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Nothing Bundt Cakes is a bakery chain that specializes in providing high-quality cakes for various occasions. Our goal is to provide a welcoming environment for our guests, making every celebration sweeter.

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Job Description:

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We are seeking a skilled Guest Service Representative/Crafter to join our team As a Guest Service Representative/Crafter, you will be responsible for creating a warm and welcoming environment for our guests, offering creative solutions for unique celebratory occasions, and selling our delicious cakes. You will be the first point of contact in our bakery, serving as an essential role to engage and bring joy to our guests, create a memorable experience, and leave a positive lasting impression.

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Responsibilities:

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The successful candidate will have the following responsibilities:

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  • Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follow Nothing Bundt Cakes' Sweet Steps of Service to create a superior guest experience.">
  • Maintain strong product knowledge to educate guests on Nothing Bundt Cakes cake distinction, size, and flavor profile options, pricing, special promotions, and complimentary retail merchandise.">
  • Suggest additional merchandise, including balloons, candles, and cards, to complete a unique celebration.">
  • Process guest orders efficiently and accurately using the point-of-sale system and invite guests to join Nothing Bundt Cakes Email Club to benefit from special promotions and remain connected.">
  • Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.">
  • Replenish retail merchandise and cake display case to ensure a strong visual presentation.">
  • Assist in preparing cake decorations and packaging supplies as needed.">
  • Comply with all health and safety guidelines and Nothing Bundt Cakes policies and procedures, including strict adherence to dress code and personal hygiene.">
  • Maintain a consistent work attendance and punctuality record.">
  • Assemble cake and balloon orders according to guest specifications for the given celebration and follow Nothing Bundt Cakes cake decorating and presentation standards with precision.">
  • Prioritize workload according to schedule to ensure all orders are completed at the appropriate pick-up or delivery time, and craft all orders for walk-in guests.">
  • Prepare cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.">
  • Monitor inventory of cake-crafting supplies and notify management when replenishment is required.">
  • Evaluate frosted and decorated cakes to ensure Nothing Bundt Cakes standards are met and notify management of any quality control issues.">
  • Clean, sanitize, and restock the workstation and ensure all crafting tools are sufficiently prepared for the next shift.">
  • Support the Guest Service Representative in assisting walk-in guests and answering the telephone as needed.">
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Requirements:

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To be considered for this role, you should possess the following skills and qualifications:

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  • A servant's heart, with a willingness to go above and beyond to support the team or guest.">
  • The spirit of a champion, with a drive to succeed and a passion for excellence.">
  • Genuine connections, with the ability to build positive relationships with all team members.">
  • Strong interpersonal skills, with the ability to interact with diverse people and provide a superior guest experience.">
  • Multitasking abilities, with the capacity to perform multiple tasks simultaneously while maintaining meticulous attention to detail.">
  • Diligence, organization, and self-motivation, with the ability to prioritize workload and maintain a consistent work attendance and punctuality record.">
  • Able to stand for extended periods of time and work in a fast-paced environment.">
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Compensation:

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The estimated salary for this role is $10.00-$14.00 per hour, based on location and experience.

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Benefits:

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We offer a variety of benefits to our employees, including employee discounts, free food and snacks, free uniforms, and training and development opportunities.



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