Customer Experience Coordinator

5 days ago


Virginia Beach, Virginia, United States LifeNet Health Full time
Customer Experience Specialist

LifeNet Health is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our Client Services department, you will be responsible for providing exceptional customer service and support to our internal and external clients.

Key Responsibilities:
  • Receive and accurately process all orders for allograft tissue, including returns and exchanges.
  • Partner with other LifeNet Health departments to ensure customer orders are processed and invoiced correctly.
  • Handle and resolve customer complaints and concerns in a professional and courteous manner.
  • Provide customer support and technical assistance to clients and potential clients.
  • Rotate on-call responsibilities for after-hours orders and customer service issues.
Requirements:
  • High School Diploma or equivalent required.
  • Two years of customer service experience in a call center, customer service department, or allied health organization.
  • Proficiency in Microsoft Office, including PowerPoint, Excel, Word, and Outlook.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
Why Work at LifeNet Health?

We are a mission-driven organization dedicated to saving lives, restoring health, and giving hope. Our team is passionate about making a difference, and we offer a range of benefits and opportunities for growth and development.

Some of the benefits we offer include:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 403(b) and profit-sharing plan.
  • Tuition reimbursement and professional development opportunities.
  • A wellness program and employee assistance program.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity.



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