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Client Relations Specialist

2 months ago

Livonia, Michigan, United States AMI Strategies, Inc. Full time
Job Description

Position: Client Relations Specialist

Classification: Exempt

Reports to: Director of Mobility Services

Overview

The Client Relations Specialist plays a crucial role in ensuring the accuracy of client invoicing at AMI Strategies, focusing on compliance with established contracts and service agreements.

Key Responsibilities

  • Serve as the primary contact for all client and vendor invoicing inquiries.
  • Develop and nurture strong, long-term relationships with clients, acting as a trusted advisor.
  • Oversee the timely execution of dispute management processes in accordance with client agreements.
  • Effectively communicate the status of ongoing initiatives to both internal teams and clients as necessary.
  • Monitor and analyze key performance indicators related to dispute management.
  • Coordinate with internal teams and client stakeholders to address vendor disputes appropriately.
  • Facilitate discussions between vendors and clients to resolve disputes and discrepancies thoroughly.
  • Investigate telecom and utility charges to clarify issues during dispute negotiations.
  • Perform additional tasks as assigned.

Supervisory Role

This position does not include formal supervisory responsibilities.

Work Environment

Flexible work environment with core business hours.

Physical Requirements

  • Extended periods of sitting at a desk and using a computer.
  • Ability to lift up to 15 pounds occasionally.

Travel Requirements

Some travel may be necessary.

Equal Employment Opportunity Statement

AMI Strategies is committed to providing equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

Additional Information

This job description is intended to provide a general overview of the position and is not an exhaustive list of all responsibilities and duties that may be assigned. Responsibilities may change at any time with or without notice.

Qualifications

Required Skills and Experience

  • Proven ability to communicate and influence effectively.
  • Experience managing multiple client accounts simultaneously.
  • Strong attention to detail.
  • Proficient in Excel, including pivot tables and macros.
  • Highly organized with excellent prioritization skills.
  • Exceptional listening, negotiation, and persuasion abilities.
  • Strong verbal and written communication skills.
  • Ability to manage and prioritize tasks independently.

Preferred Skills and Experience

  • BA/BS degree or equivalent experience preferred.
  • Background in Telecommunications or Technology.
  • Familiarity with the technology industry and utility invoicing.