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Client Support Specialist

2 months ago


Livonia, Michigan, United States Pratt Industries Full time

Customer Service Representative

Location: Livonia, Michigan

Department: Customer Service

Company: Pratt Industries

Job Overview:

The Customer Service Representative is responsible for managing customer orders and addressing inquiries and complaints effectively.

Key Responsibilities:

  1. Receive and process customer orders directly or through sales representatives.
  2. Timely placement of orders for materials and supplies necessary for production.
  3. Manage billing processes efficiently.
  4. Resolve customer complaints and questions, coordinating with internal teams as needed.
  5. Maintain comprehensive customer files.
  6. Process new product items and purchase orders.
  7. Coordinate accounting credits and record customer order modifications.
  8. Send order confirmations to customers via fax.
  9. Support sales personnel and contribute to generating additional sales.
  10. Monitor warehouse inventory to ensure availability and compliance with minimum/maximum levels.
  11. Analyze monthly usage and restocking needs per customer.
  12. Adhere to company policies and procedures.
  13. Perform additional duties as assigned by management.

Qualifications:

High school diploma or GED is required. Preferred candidates will have:

  • Experience in a manufacturing setting.
  • Proficiency in computer data entry.
  • Familiarity with the corrugated box industry.

Language Skills:

Strong communication skills are essential. Ability to read and interpret various documents, including sales reports and operational instructions. Capable of writing routine correspondence.

Mathematical Skills:

Ability to perform basic mathematical operations and calculate figures such as discounts and costs.

Reasoning Ability:

Ability to apply common sense to follow instructions and solve problems with limited information.

Technical Skills:

Proficient in computer data entry and knowledgeable about products and production processes.

Physical Demands:

This role requires regular walking, talking, hearing, standing, and sitting. Vision requirements include close and distance vision, color vision, and depth perception.

Work Environment:

Employees may be exposed to humid conditions, moving mechanical parts, and high noise levels.

Performance Metrics:

Performance will be evaluated based on operating standards in sales and customer service, personal growth goals, employee relations, and creativity in contributing to business advancement.