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Customer Service Representative II
2 months ago
Job Summary
We are seeking a highly skilled and experienced Customer Service Representative II to join our team at CEVA Logistics. As a key member of our global supply chain operations, you will be responsible for overseeing all aspects of high-volume accounts relating to the transportation of goods and the maintenance of client needs.
Key Responsibilities
- Trace and track customer's freight.
- Maintain contact with airlines, trucking companies, and agents handling freight to ensure shipper and consignees are aware of any problems.
- Provide proof of delivery.
- Process pick-up requests and enter data in the system.
- Respond to and handle all daily customer service requests.
- Notify customers of any delays in shipping and dispatching points.
- Enter shipment data in the system.
- Prepare rates and invoices House Air Way Bills.
- Prepare and assist with quotes for customers.
- Run sales reports, maintain and file reports.
- Perform other duties as assigned.
Requirements
- Read and interpret documents and write routine correspondence.
- Ability to add, subtract, multiply, and divide using units of U.S. currency, weight, volume, and distance measurements.
- PC literate. Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications. Accurate typing skills and/or data entry skills.
- Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and the ability to speak effectively before groups of customers or employees.
- Responds promptly and professionally to customer needs.
- Manages complex transactional or emotional customer situations promptly and professionally meeting commitments for service and assistance.
- Gathers and analyzes information skillfully.
- Balances team and individual responsibilities; exhibits objectivity and openness to others' views.
- Consistently at work and on time. Must be able to read, write, and speak English fluently.
- High School Diploma or GED.
- Two to three years related experience.
- Two to four years industry experience.
What We Offer
- A dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
- A benefits package with a focus on your wellbeing, including competitive Paid Time Off, 401(k), health insurance, and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car, and hospitality brands.
- A team-oriented culture that supports each other and works collaboratively to achieve our goals together.
- A career path with opportunities for growth and development within CEVA Logistics.
About CEVA Logistics
We are a global leader in the logistics industry, providing world-class solutions to our customers. We value diversity, equality, and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all employees. We are proud to be an equal opportunity employer and an affirmative action employer.
