Customer Service Representative

4 weeks ago


Baton Rouge, Louisiana, United States UNUM Full time

About the Role:

We are seeking a highly skilled Customer Service Representative to join our team at UNUM. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Provide accurate and timely information to customers regarding their benefits and policies.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Work closely with internal cross-functional business partners to create detailed documentation and ensure seamless communication.
  • Meet or exceed established key performance indicators (KPIs) for customer service, including accuracy, post-call surveys, and average handle time.
  • Successfully complete all required training and adhere to contact center attendance guidelines.

Requirements:

  • 1 year of customer service experience preferred.
  • Strong computer and multi-tasking skills, with the ability to work in multiple systems with dual monitors.
  • Familiarity with Microsoft applications, including Outlook, Word, and Excel.
  • Comfortable with video communications via MS Teams.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work in a fast-paced, structured environment with a team of dedicated professionals.
  • Professional development and growth opportunities.

UNUM is an Equal Opportunity Employer:

We are committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.



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