Customer Service Representative
4 weeks ago
About the Role:
We are seeking a highly skilled Customer Service Representative to join our team at UNUM. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their inquiries, and resolving their issues in a timely and professional manner.
Key Responsibilities:
- Provide accurate and timely information to customers regarding their benefits and policies.
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Work closely with internal cross-functional business partners to create detailed documentation and ensure seamless communication.
- Meet or exceed established key performance indicators (KPIs) for customer service, including accuracy, post-call surveys, and average handle time.
- Successfully complete all required training and adhere to contact center attendance guidelines.
Requirements:
- 1 year of customer service experience preferred.
- Strong computer and multi-tasking skills, with the ability to work in multiple systems with dual monitors.
- Familiarity with Microsoft applications, including Outlook, Word, and Excel.
- Comfortable with video communications via MS Teams.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work in a fast-paced, structured environment with a team of dedicated professionals.
- Professional development and growth opportunities.
UNUM is an Equal Opportunity Employer:
We are committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
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