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Customer Service Representative

1 month ago

Baton Rouge, Louisiana, United States Baton Rouge Telco FCU Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at the Airline Branch. The ideal candidate will possess excellent communication skills and a strong ability to work independently.

Key Responsibilities:

  • Provide exceptional customer service to members via phone, email, and in-person interactions.
  • Resolve member inquiries and issues in a timely and professional manner.
  • Support branch operations by covering teller and MSR duties as needed.
  • Identify opportunities to cross-sell and promote credit union products and services.
  • Maintain accurate records and perform file maintenance as required.

Requirements:

  • 6-12 months of customer service experience in a financial institution or related field.
  • Availability to work full-time hours, Monday through Friday, 7:45 am - 4:30 pm.