Front Desk Representative

3 weeks ago


Covington, United States Spire Hospitality Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Spire Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities:
  • Deliver outstanding customer service and respond promptly to guest inquiries and requests
  • Streamline the check-in and check-out process for guests, ensuring a smooth and efficient experience
  • Answer incoming phone calls with professionalism and courtesy
  • Excel at multitasking in a fast-paced environment and resolve guest concerns with attentive service recovery
Requirements:
  • High school diploma or equivalent required
  • One year of Front Desk experience in hotels preferred, with a minimum of one year of customer service or guest-facing experience
  • Full understanding and comfort working on a computer with MS Suite, including Outlook, Word, and Excel
  • Previous experience with hotel PMS systems a plus
What We Offer:
  • A comprehensive benefits package, including medical, dental, vision, and 401K matching
  • Early pay or earned wage access, allowing you to get paid before payday
  • A pet discount program, identity theft protection, and pre-paid legal support
  • Flexible spending accounts, wellness programs, and hotel discounts

At Spire Hospitality, we are committed to creating memorable guest experiences and delivering best-in-class service. If you are a customer-focused and team-oriented individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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