Front Desk Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Spire Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.
Key Responsibilities:- Deliver outstanding customer service and respond promptly to guest inquiries and requests
- Streamline the check-in and check-out process for guests, ensuring a smooth and efficient experience
- Answer incoming phone calls with professionalism and courtesy
- Excel at multitasking in a fast-paced environment and resolve guest concerns with attentive service recovery
- High school diploma or equivalent required
- One year of Front Desk experience in hotels preferred, with a minimum of one year of customer service or guest-facing experience
- Full understanding and comfort working on a computer with MS Suite, including Outlook, Word, and Excel
- Previous experience with hotel PMS systems a plus
- A comprehensive benefits package, including medical, dental, vision, and 401K matching
- Early pay or earned wage access, allowing you to get paid before payday
- A pet discount program, identity theft protection, and pre-paid legal support
- Flexible spending accounts, wellness programs, and hotel discounts
At Spire Hospitality, we are committed to creating memorable guest experiences and delivering best-in-class service. If you are a customer-focused and team-oriented individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.
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Covington, Kentucky, United States Spire Hospitality Full time{"title": "Front Desk Agent", "description": "Deliver Exceptional Guest ExperiencesAs a Front Desk Agent with Spire Hospitality, you will be the first point of contact for our guests, setting the tone for their entire stay. Your warm welcome and exceptional service will create a lasting impression, making our guests feel valued and appreciated.Key...
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