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Customer Support Specialist

2 months ago

Madison, Wisconsin, United States Exact Group Full time

Job Description:

Customer Support Professional

We are seeking a highly skilled and motivated Customer Support Professional to join our team at Exact Group. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Respond to incoming customer inquiries via phone, email, and chat
  • Provide timely and effective solutions to customer issues and concerns
  • Collaborate with internal teams to resolve complex customer issues
  • Document customer interactions and update customer records
  • Participate in ongoing training and development to stay up-to-date on product knowledge and best practices

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office and customer service software
  • High school diploma or equivalent required

What We Offer:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Collaborative and dynamic work environment
  • Opportunities for career growth and advancement

Why Join Us:

At Exact Group, we value our employees and strive to create a positive and supportive work environment. We offer a range of benefits and perks, including a competitive salary, comprehensive benefits package, and opportunities for career growth and advancement.

Language: Dutch (nl-NL)