Dealer Performance Manager

1 day ago

Columbia, South Carolina, United States TrueCar, Inc. Full time

The Opportunity:

We are seeking a highly motivated and experienced Dealer Performance Manager to join our team at TrueCar, Inc. As a key member of our sales team, you will be responsible for managing and retaining dealer accounts within your assigned book of business, ensuring consistent revenue and profitability streams aligned with our strategic goals.

About the Role:

  • Manage and maintain dealer accounts within an assigned book of business, ensuring consistent engagement with dealers.
  • Advocate for dealer success to reduce churn and problem-solve issues.
  • Onboard, train, and support dealer accounts using standard practices developed to provide efficient support for a book of business.
  • Ensure dealers have the resources available to enable their success on the TrueCar platform using all available self-service collateral, training materials, and performance reporting.
  • Work collaboratively with Account Executives, Dealer Operations, and Dealer Training teams to support the needs of an assigned book of business by troubleshooting, reporting, documenting, and taking initiative in problem-solving issues.
  • Establish and maintain strong relationships with dealer senior leaders and decision-makers.
  • Monitor and resolve dealer escalations with all involved functional areas, including Dealer Performance and Sales Operations teams, to assure approval and success.
  • Serve as liaison between the Dealer and Dealer Operation teams with respect to product implementation and continuous product management.
  • In partnership with the Dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products.
  • Support a team environment with strong morale, and positive energy, anchored on sales goals.
  • Report and record all sales activity notes within Salesforce and communicate properly with applicable team members.
  • Serve as a Change Agent, leading change and acting as a catalyst for continuous improvement.
  • Support in the management of account receivables for assigned accounts.
  • Demonstrate a high level of attentiveness towards dealers and actively contribute to a culture that encourages high-quality service with a sense of urgency.
  • Develop trusting relationships and open communication, accepting feedback (up and down).

Your Expertise:

  • Demonstrated success in relationship management in the automotive industry.
  • Experience in digital media advertising.
  • Tech-savvy with the ability to understand, interpret, and present data with a consultative approach.
  • The ability to grasp new concepts quickly with an open mind for change and a willingness to solve problems.
  • Excellent communication and presentation skills, with the ability to listen for understanding and influence outcomes.
  • Proven track record of excellent client service.
  • Ability to travel domestically by airplane or car, overnight trips can be up to 25%.
  • Experience with Salesforce or other Customer Relationship Management tool utilization.
  • Expertise in interfacing with client contacts at various levels.
  • Demonstrated ability to effectively present information, including complex technical content, and respond to client requirements/requests.
  • Ability to understand client standards and requirements pertaining to offered products, features, and capabilities.
  • Ability to communicate client requirements and methodologies to the internal organization to ensure alignment.
  • Ability to represent the company within an assigned book of business.
  • Ability to utilize state-of-the-art office software and learn new software.
  • High integrity, self-starter, strong work ethic, with a high level of energy.

Benefits:

We offer a competitive salary range of $100,000 - $140,000, plus a target incentive. Our benefits package includes 100% employer-paid health, vision, and dental premium, 401(k) with company contribution, equity, a wellness stipend program, and a learning and development reimbursement program. We also offer a flexible PTO policy, 14 company-paid holidays, and 2 floating holidays.

About TrueCar:

TrueCar is a leading automotive marketplace that connects car buyers with dealerships. We believe in the power of diversity to build a deeper understanding of our consumers and drive innovation in our products. We welcome a workforce that reflects all the diversity of car-buying consumers. We encourage everyone interested in our company mission to apply.

Equal Employment Opportunity:

TrueCar is an equal employment opportunity employer and welcomes applications from all qualified candidates. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that is protected by applicable law.

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