Affordable Housing Operations Manager

5 days ago

Redding, California, United States FPI Management, Inc. Full time
Job Summary

FPI Management, Inc. is seeking a highly skilled and experienced Area Supervisor to join our team. As an Area Supervisor, you will be responsible for assisting the Portfolio Manager with managing a group of assets, enforcing company policies and procedures, and performing duties under the direction of the Portfolio Manager.

Key Responsibilities
  • Leadership
    • Exercise initiative, independent analysis, and judgment involving difficult administrative and managerial requirements.
    • Verify that the property is being properly maintained in accordance with the Management Agreement.
    • Participate in property transitions and FPI Due Diligence requests.
  • Client Relations
    • Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objective and expectations.
  • Communication
    • Maintain positive, professional, and effective communication with applicants, residents, vendors, clients, and guests while representing FPI.
    • Respond to Resident, Client, and Vendor calls, emails, and text messages within 24 hours of receipt during the workweek.
    • Maintain effective communication with the accounting department to ensure age trials, bills, move-out forfeitures, and other site deadlines are met in a timely manner.
  • Employee Management
    • Responsible for assisting in recruiting activities and the hiring of all on-site personnel.
    • Assist in the training and onboarding of new Community Directors (as requested).
    • Provide training and positive guidance to all employees to ensure maximum productivity.
    • Ensure site employees have met the training requirements for their position.
    • Manage Payroll/Office hours to reduce cost and overhead and ensure compliance.
    • Evaluate the performance of each on-site personnel on an ongoing basis. Ensure all employee communication and counseling is properly documented and provided to the Human Resource Department.
    • Ensure CD Annual Reviews are completed, as well as Community Directors are completing reviews for each of their staff.
    • Ensure all employees maintain compliance with various department requirements.
  • Leasing/Occupancy
    • Evaluate and support the on-site teams to achieve occupancy levels as established by owner/budget expectations.
    • Assist the on-site team in evaluating and recommendations for rent and concessions based on market conditions and availability.
  • Revenue Management
    • Consistently evaluate additional income opportunities and expense reductions (e.g., Leveraging with other FPI sites to reduce contracted and other vendor services within common markets).
    • Monitor and support the on-site teams in efficient collections of Delinquency, RUBS, Bad Debt, etc.
    • Monitor and assist the on-site teams in achieving the maximum revenue potential of the property through the management of lease expirations and timely turnover.
    • Review monthly operating statements, budget, and variance reports, check registers as necessary, delinquency reports, and other financial reports as provided by FPI Management to ensure budgetary control.
    • Comply with periodic financial reporting requirements e.g., petty cash, mileage reimbursement, and variance reporting.
  • Reporting and Document Management
    • Verify that each property is adequately maintaining appropriate and required forms, leases, documents, resident certifications, invoices, and all other necessary forms, posters, and signs required by the Client, the Lender, and FPI Management, Inc.
    • Ensure all periodic reporting requirements are met e.g., Month End, Weekly Reports, Collection/Eviction Files etc.
    • Complete the monthly/quarterly Property Manager Checklist and submit on-time.
    • Review and verify all necessary Property Taxes and Liability Insurances are maintained and funded.
    • Assist in preparing annual operating budgets for submission to Clients and Properties.
  • Risk Management Items
    • Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
    • Ensure the on-site team reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms.
    • Ensure semi-annual inspections as required.
    • Ensure current permit, licensing, and inspection requirements.
    • Ensure compliance with OSHA requirements.
  • Facility Maintenance
    • Monitor project budgets and maintain an awareness of the current financials' status of each asset. Alert the FPI Management Executive Committee of any recommended changes.
    • Monitor service requests for completion, timeliness, and resident satisfaction.
    • Ongoing monitoring of the physical asset and identifying concerns and ensuring timely completion of repair proposals as needed.
  • Other
    • Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
    • Comply with all Fair Housing Laws.
    • Promote a professional image by adhering to FPI Management's Dress Code Policy.
    • Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.

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