Senior Systems Engineer
4 days ago
We are seeking a highly skilled Senior Systems Engineer to join our team at Citizens Financial Group, Inc. As a key member of our IT organization, you will be responsible for the protection, integration, and upkeep of our critical systems used to support our business operations.
Key Responsibilities- Monitor and ensure high availability and acceptable levels of performance of infrastructure components and mission-critical resources.
- Forecast increased systems traffic and/or demand, and recommend solutions to ensure ongoing accessibility and security.
- Report on client health, stability of systems, compliance to policies, and efficacy of management activities.
- Provide 'defense in depth' protection through client operating system patching and vulnerability management, third-party application updates, endpoint hardening, and policy management technologies.
- Design, plan, and execute systems tests; assess the readiness of current management solutions and determine the adequacy of technologies and software.
- Provide Tier III troubleshooting support to the IT organization; manage escalating tickets, track, and analyze the frequency of high-importance tickets, and develop solutions.
- Collaborate with other technical teams to offer training, support, and technical guidance to nontechnical colleagues.
- Microsoft Windows, Apple Mac client, and iOS/Android experience.
- MECM, Intune, Jamf endpoint management expertise.
- Client patching technologies knowledge.
- Scripting and query creation skills (PowerShell, SQL, Bash, AppleScript).
- Excellent problem-solving skills and attention to detail.
- Ability to read system logs to identify root cause.
- Thorough understanding of Active Directory, Entra/AAD, GPO, Intune, and Jamf Policies.
- Understanding of Office 365 technologies.
- Bachelor's Degree or Associates Degree with relevant work experience.
- 5+ years working experience in client endpoint management supporting an enterprise environment.
Hours per Week: 40
Work Schedule: Monday - Friday 8-5 Eastern
The salary range for this position is $92,000 - $138,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors, including work location and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental, and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more.
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