Customer Service Representative
2 weeks ago
Piedmont Airlines is seeking a highly motivated and reliable Customer Service Agent to join our Ground Handling Department. As a key member of our team, you will play a vital role in delivering exceptional service to our customers and airline partners.
Key Responsibilities- Assist passengers in boarding and disembarking flights
- Monitor computerized passenger boarding
- Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
- Change customer flight itinerary and seat assignments as required
- Operate the Jetway
- Load and unload baggage and cargo
- Operate motorized service vehicles and equipment
- Guide and park aircraft
- Perform cabin maintenance tasks
- Work together as a team to provide excellent customer service and meet corporate objectives
- Successful completion of training course
- Ability to meet company goals and customer expectations in a high-energy environment
- Effective communication skills
- Ability to organize, prioritize, and multitask
- Previous airline experience
- Previous employment as a front-line customer service provider
- Basic knowledge of computer applications and programs
The successful candidate will work in an airport ramp environment, subject to varied weather conditions and elevated noise levels. All shifts, including weekends, nights, holidays, and/or irregular shifts, may be required.
Physical Requirements- Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
- Handle objects up to 70 pounds regularly
- Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
Piedmont Airlines offers a competitive salary, paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental benefits are also available.
Equal Employment OpportunityPiedmont Airlines is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment where everyone can thrive.
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