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Customer Service Representative
2 months ago
At Perdue Farms, we're committed to delivering exceptional customer service and driving growth through innovative solutions. As an Account Representative, you'll play a critical role in administering customer orders and sales functions, ensuring timely entry, correct pricing, and efficient order fulfillment.
Key Responsibilities:- Administer customer service for assigned customers, providing a single point of contact for Sales and Merchandising managers.
- Handle customers' orders, ensuring timely entry, correct pricing, and split into truckload quantities, confirming plant assignment or move as advised by supply planning.
- Administer sales-specific functions, such as booking features, preparing market requests, processing claim forms and payments, reviewing broker commissions, and resolving deductions in a timely manner.
- Collaborate with supply chain organization members, including demand planners, supply planners, and logistics, to resolve exceptions.
- Maintain strong relationships with outside sales reps and key customers, visiting them to understand their requirements and agree on mutual actions to improve order fulfillment.
- Escalate customer issues to Account Team supervisor/manager and recommend actions for resolution.
- Bachelor's degree in Sales, Marketing, or Business Administration, plus 0-3 years of related experience.
- Strong reading, writing, communication, and analytical skills.
- Able to comprehend and understand customer protocol.
- Good working knowledge of all processes within the supply chain.
- Able to negotiate, manage conflict, and develop consensus with merchandising manager.
- Must be able to analyze costs versus benefits in providing customer service.
- Must have a good understanding of IT systems and how they pass data between each other.
- Must be able to travel to customer or plant facilities, including overnight travel.
The position is mostly sedentary but may require occasional moving to other offices or buildings. May need to move light equipment or supplies from one place to another. Work activity is in an office, open-partitioned, cubicle environment.
Perdue Farms, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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