Technical Support Specialist

3 weeks ago


Lakeland, Florida, United States TEKsystems Full time

Job Summary

We are seeking a skilled Help Desk Technician to join our team at TEKsystems. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.

Key Responsibilities

  • Perform imaging and software installations on computers
  • Prioritize help tickets and communicate updates to users and the support team
  • Record and document the troubleshooting process, including successful and unsuccessful decisions
  • Build strong working relationships with end users to set service level expectations
  • Use proper judgment to determine problems that need escalation and escalate when required

Requirements

  • Knowledge of software and hardware used by the organization
  • Ability to prioritize end user requests for software and hardware
  • Experience with workstation builds, including installing and upgrading software
  • Knowledge of corporate security policies and procedures

About TEKsystems

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. We are committed to providing our clients with the best possible service and support.

Equal Opportunity Employer

TEKsystems is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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