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Helpdesk Specialist

1 month ago

Lakeland, Florida, United States TEKsystems Full time
Job Summary

We are seeking a highly skilled Helpdesk Specialist to join our team. The successful candidate will be responsible for providing technical support to our employees, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Provide technical support to employees via phone, email, and chat
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Maintain accurate records of technical issues and resolutions
  • Collaborate with other teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • 3-4 years of experience in a helpdesk or technical support role
  • Strong technical skills, including Windows, Linux, and MacOS
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment