Regional Support Specialist

3 days ago

Lakeland, Florida, United States PlayCore Full time
Job Title:

Regional Support Specialist

Job Summary:

PlayCore is seeking an experienced Regional Support Specialist to join our team. This role is responsible for providing technical support to end-users within a specific region, including troubleshooting hardware and software issues, monitoring and responding to alerts of network or server issues, and resolving help desk tickets in a timely manner. The ideal candidate will have a strong background in IT, excellent communication skills, and the ability to work under limited supervision.

Duties and Responsibilities:
  • Technical Support: Provide technical support to end-users within the region, including troubleshooting hardware and software issues.
  • Network and Server Support: Monitor and respond to alerts of network or server issues.
  • Help Desk Tickets: Respond to help desk tickets and resolve issues in a timely manner.
  • IT Teams Collaboration: Work with other IT teams to ensure consistency and standardization of IT systems and infrastructure across the organization.
  • Hardware and Software Installation: Install and configure network and server hardware.
  • Inventory and Documentation: Maintain inventory and documentation of all IT assets within the region.
  • Site Wiring and Wireless Implementation: Manage site wiring and wireless implementation projects.
  • Travel Requirements: Assist in projects as needed at other PlayCore sites outside of the assigned region. Must be available nights and weekends for emergencies as needed.
  • Other Duties: Perform other duties as assigned by a manager or supervisor.
Requirements:
  • Education: Associate's degree in information technology or related field AND Two years of related experience, OR Four years of related experience.
  • Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must have the ability to effectively and professionally communicate through verbal and written means with employees of the organization.
  • Computer Skills: Expert on Windows desktop operating systems, experienced with Microsoft Server Operating Systems and applications such as Active Directory and Group Policy, experienced with TCP/IP, DNS, and DHCP, experienced in switch and firewall deployments and configuration.
Work Environment:

The work environment is quiet, except in the manufacturing environment where PPE may be required. The employee will frequently walk and sit; use hands and fingers, handle or feel; reach with hands and arms and talk or listen. The employee will occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

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