Student Support Specialist

4 weeks ago


Lakeland, Florida, United States SEU Full time
POSITION
Student Support Specialist - Academic Advising Assistant

JOB SUMMARY
As a Student Support Specialist at the Office of Academic Advising, you will provide exceptional customer service to students, staff, and faculty via telephone, email, and in-person assistance. You will also assist in maintaining/updating student degree audits and advisor assignments within the Jenzabar Advising Module.

KEY RESPONSIBILITIES

  • Provide customer service and support to students, staff, and faculty.
  • Maintain accurate and up-to-date student records.
  • Assist in maintaining/updating student degree audits and advisor assignments.
  • Conduct data entry and file student information in the electronic filing system.

REQUIREMENTS

Preferred:

  • Customer Service Experience
  • Jenzabar experience

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