Regional IT Support Specialist
3 weeks ago
Job Summary:
We are seeking a highly skilled Regional IT Support Specialist to join our team at PlayCore. As a key member of our IT department, you will be responsible for providing technical support to end-users within a specific region, including troubleshooting hardware and software issues, monitoring and responding to alerts of network or server issues, and resolving help desk tickets in a timely manner.
Key Responsibilities:
* Provide technical support to end-users within the region, including troubleshooting hardware and software issues
* Monitor and respond to alerts of network or server issues
* Respond to help desk tickets and resolve issues in a timely manner
* Work with other IT teams to ensure consistency and standardization of IT systems and infrastructure across the organization
* Install and configure network and server hardware
* Maintain inventory and documentation of all IT assets within the region
* Manage site wiring and wireless implementation projects
* Assist in projects as needed at other PlayCore sites outside of the assigned region
Requirements:
* Associate's degree in information technology or related field AND Two years of related experience, OR Four years of related experience
* Expert on Windows desktop operating systems
* Experienced with Microsoft Server Operating Systems and applications such as Active Directory and Group Policy
* Experienced with TCP/IP, DNS, and DHCP
* Experienced in switch and firewall deployments and configuration
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet, except in the manufacturing environment where PPE may be required.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will frequently walk and sit; use hands and fingers, handle or feel; reach with hands and arms and talk or listen. The employee will occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
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