Regional IT Support Specialist

3 weeks ago


Lakeland, Florida, United States PlayCore Full time
Job Summary

The Regional IT Support Specialist is responsible for providing technical support to end-users within a specific region. This role requires a high level of technical expertise, as well as strong communication and problem-solving skills.

Key Responsibilities
  • Provide technical support to end-users within the region, including troubleshooting hardware and software issues
  • Monitor and respond to alerts of network or server issues
  • Respond to help desk tickets and resolve issues in a timely manner
  • Work with other IT teams to ensure consistency and standardization of IT systems and infrastructure across the organization
  • Install and configure network and server hardware
  • Maintain inventory and documentation of all IT assets within the region
  • Manage site wiring and wireless implementation projects
  • Assist in projects as needed at other PlayCore sites outside of the assigned region
Requirements
  • Associate's degree in information technology or related field AND Two years of related experience, OR Four years of related experience
  • Travel in this position is required. Expected travel is approximately 35%. Travel up to a week at a time may be required.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to effectively, and professionally, communicate through verbal and written means with employees of the organization
Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually quiet, except in the manufacturing environment where PPE may be required.



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