Client Support Specialist

2 weeks ago


Richmond, California, United States T-Mobile Full time
Key Responsibilities

Effective and timely resolution of customer inquiries and concerns is crucial. The role also involves building customer loyalty through effective account management, identifying additional products and services, and collecting past-due balances. Employees must deliver exceptional customer service using provided resources and tools. Meeting productivity and quality standards is essential. A 'can-do' mindset and treating each customer with respect are vital. Continuous training is necessary to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values and organizational requirements.



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