Senior Banking Professional

5 days ago


Chicago, Illinois, United States Byline Bank Full time

Job Summary:

The Senior Universal Banker - Floater is a key member of our team, responsible for delivering exceptional customer service and driving business growth. This role requires a strong understanding of banking products and services, as well as excellent communication and interpersonal skills.

Key Responsibilities:

  • Provide support to all areas of branch operations, ensuring seamless customer service and efficient transaction processing.
  • Process transactions and new account openings accurately and efficiently, maintaining a high level of customer satisfaction.
  • Identify and capitalize on sales opportunities, promoting our bank's services and products to existing and potential customers.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.
  • Collaborate with colleagues to achieve business objectives, sharing knowledge and best practices to drive success.
  • Stay up-to-date with banking regulations and policies, ensuring compliance and minimizing risk.
  • Perform teller transactions accurately and efficiently, maintaining a high level of customer satisfaction.
  • Process and validate coin and currency amounts related to incoming and outgoing cash shipments.
  • Make sound judgments regarding customer service and risk to the bank, effectively balancing both.
  • Continuously look for ways to improve processes and efficiency, without sacrificing excellent customer service.
  • Maintain current knowledge of competitor products, services, and promotions.
  • Ensure proper coverage for adherence to dual control.
  • Complete the monthly branch certification to recap audits, teller differences, and Teller Line operational duties in a timely and accurate manner.
  • Maintain ample levels of supplies and utilize the proper order forms when requisitioning supplies.
  • Ensure that Tellers balance out at drawer limits daily per Bank policy.
  • Ensure that all bank policies pertaining to monies and balancing are strictly and continually adhered to.
  • Establish clear and ongoing communication with management.
  • Ensure adherence to guidelines of the BYB Branch Survival Guide.
  • All other duties as assigned.

Requirements:

  • High School Degree or GED required.
  • 3+ years of experience in a banking environment.
  • 1+ years of experience as a teller, personal banker, or universal banker is a plus.
  • Must be detail-oriented with excellent organizational skills.
  • Team player with a strong desire to learn, exercise good leadership skills, independent judgment, discretionary thinking, creativity, and be able to work in a fast-paced environment.
  • Strong knowledge of Microsoft Office preferred.
  • Working knowledge of banking regulatory requirements.
  • Knowledgeable about a wide variety of retail bank products and administrative support.
  • Strong time management skills and attention to detail.
  • Ability to communicate in a professional, accurate, and clear manner with internal and external stakeholders.
  • Must be able to lift 30 pounds.
  • Reliable transportation is essential as traveling to multiple branches is a requirement.
  • Flexible with the ability to travel 50% of the time.


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