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Customer Service Ambassador

2 months ago


Doral, Florida, United States Family owned & operated business for over 50 years Full time
Job Overview

We are a family-owned and operated business with over 50 years of experience, and we are seeking a highly skilled Customer Service Representative to join our team.

Key Responsibilities:

  • Provide exceptional customer service to our clients, ensuring their needs are met and exceeded.
  • Handle customer inquiries and concerns in a professional and courteous manner.
  • Collaborate with internal teams to resolve customer issues and improve overall service delivery.
  • Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers.
  • Stay up-to-date on industry trends and best practices to continuously improve our customer service standards.

Requirements:

  • Bilingual English/Spanish language skills are required.
  • Excellent customer service skills, with the ability to diffuse client frustrations and provide solutions.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.