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Customer Service Ambassador
2 months ago
We are seeking a highly skilled and bilingual customer service professional to join Leeds Professional Resources as a Customer Service Representative. This role requires strong communication and interpersonal skills to effectively interact with clients and provide tailored solutions to meet their needs.
Key Responsibilities:
• Respond to client inquiries and resolve issues in a professional and courteous manner
• Analyze client needs and provide customized solutions to meet their requirements
• Utilize strong communication skills to effectively communicate with clients and provide excellent customer service
• Utilize sales techniques to upsell and cross-sell relevant products or services
• Make outbound calls to clients to discuss their needs and provide additional information
• Provide client support through various channels
• Maintain accurate records of client interactions and communications
• Continuously improve customer service processes and procedures
Requirements:
• High school diploma or equivalent required
• Proficiency in English and Spanish
• Experience in a call center or customer service environment
• Strong communication and interpersonal skills
• Ability to analyze client needs and provide effective solutions
• Excellent customer service skills and a strong focus on client satisfaction
• Experience with outbound calling and sales techniques
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and organizational skills