Restoration Operations Manager

1 week ago


Villa Rica, Georgia, United States The Blackstone Group Full time
Job Summary

We are seeking a highly skilled Restoration Operations Manager to join our team at SERVPRO of Douglasville. As a key member of our leadership team, you will be responsible for managing the Restoration Division, ensuring customer satisfaction, revenue growth, and staff development.

Key Responsibilities
  • Develop and implement quality assurance protocols to ensure a positive customer experience.
  • Manage staff development and training programs to enhance employee skills and knowledge.
  • Collaborate with the General Manager and Owner to ensure compliance with legal and regulatory requirements.
  • Analyze operational outcomes and key measures to identify areas for improvement.
  • Develop and maintain protocols for facility, vehicle, equipment, and consumable management.
Requirements
  • High School Diploma/GED required; Associates or Bachelor's degree preferred.
  • Minimum 5 years of experience in business operations; 3 years of management experience preferred.
  • Strong leadership, interpersonal, and communication skills.
  • Experience in cleaning, restoration, or construction preferred.
What We Offer

We offer a competitive compensation package, including a starting salary of $100,000 annually based on experience. Our team is dedicated to helping customers in their greatest moments of need, and we are seeking self-motivated, proactive, and service-oriented individuals to join us in our mission.



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