Onsite Call Center Operations Manager
2 weeks ago
We are seeking a highly skilled and experienced Onsite Call Center Dispatch Supervisor to join our team at Southeastrans. As a key member of our operations team, you will be responsible for supervising the Dispatch department and ensuring the efficient management of resources to achieve customer satisfaction, productivity, and economic goals.
Key Responsibilities- Supervise and Manage Dispatch Department: Perform all necessary supervisory functions to effectively and efficiently manage the personnel within the Dispatch department.
- Knowledge of Call Center Systems: Thorough knowledge of the various state contracts, especially as it pertains to trip dispatching, routing, call handling, and rates related to trip disbursement.
- Employee Performance Management: Communicate areas of accountability and performance expected of personnel, conduct employee performance reviews, and ensure staff performance targets are met on a daily, weekly, and monthly basis.
- Staffing and Scheduling: Approve, implement, and manage staffing schedules provided by WFM, and make temporary adjustments as needed to maximize performance.
- Quality and Productivity: Provide regular monitoring and review of all work types to ensure that contractual and organizational quality standards are met, and meet departmental productivity and quality goals.
- Communication and Teamwork: Hold regular staff meetings to communicate business objectives, and maintain a favorable working relationship with all other company employees to foster a cooperative and harmonious working climate.
- Training and Development: Identify additional training needs, plan training sessions, and track performance improvement.
- HR and Administrative Tasks: Conduct interviews, hire new staff, perform terminations where necessary, and complete HR paperwork as needed.
- Education: High school diploma or equivalent required.
- Experience: Prior Call Center leadership experience and knowledge of call center systems.
- Skills: Excellent interpersonal, communication, and leadership skills, and proficiency with the Microsoft Office products suite.
The work is mostly sedentary with periods of light physical activity, and is performed in the office. The noise level in the work environment is usually moderate.
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Onsite Call Center Dispatch Supervisor
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Villa Rica, Georgia, United States Verida Inc Full timeJob SummaryWe are seeking a highly skilled and experienced Onsite Call Center Dispatch Supervisor to join our team at Verida Inc. The successful candidate will be responsible for supervising operations in the Dispatch department, ensuring the maximization of resources to achieve customer satisfaction, productivity, schedule adherence, and economic goals.Key...
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Restoration Operations Manager
2 weeks ago
Villa Rica, Georgia, United States The Blackstone Group Full timeRestoration Operations ManagerWe are seeking a highly skilled and experienced Restoration Operations Manager to join our team at SERVPRO of Douglasville. As a key member of our leadership team, you will be responsible for managing, supporting, and motivating our Restoration Division to ensure customer satisfaction, revenue and profit growth, and staff...
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Restoration Operations Manager
3 weeks ago
Villa Rica, Georgia, United States The Blackstone Group Full timeJob Title: Restoration Operations ManagerWe are seeking a highly skilled and experienced Restoration Operations Manager to join our team at SERVPRO of Douglasville. As a key member of our leadership team, you will be responsible for managing, supporting, and motivating our Restoration Division to ensure customer satisfaction, revenue and profit growth, and...
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Restoration Operations Manager
1 week ago
Villa Rica, Georgia, United States The Blackstone Group Full timeJob SummaryWe are seeking a highly skilled Restoration Operations Manager to join our team at SERVPRO of Douglasville. As a key member of our leadership team, you will be responsible for managing the Restoration Division, ensuring customer satisfaction, revenue growth, and staff development.Key ResponsibilitiesDevelop and implement quality assurance...
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Restaurant Operations Manager
4 weeks ago
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Restoration Operations Manager
1 month ago
Villa Rica, Georgia, United States SERVPRO of DouglasvilleCarrolltonTroup-Coweta Counties Full timeJob OverviewRestoration Operations ManagerSERVPRO of Douglasville is seeking a qualified Restoration Operations Manager to enhance our team.Benefits:Attractive salary packageComprehensive benefitsPaid training opportunitiesOpportunities for career advancementFocus on personal and professional growthAs the initial point of contact for SERVPRO, the Restoration...
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**Store Operations Manager**
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Store Operations Manager
2 weeks ago
Villa Rica, Georgia, United States Walgreens Full timeJob SummaryWe are seeking a highly skilled and experienced Shift Lead to join our team at Walgreens. As a Shift Lead, you will be responsible for overseeing the daily operations of the store, ensuring a positive customer experience, and maintaining a high level of productivity and efficiency.Key ResponsibilitiesCustomer Experience: Engage with customers,...
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Restaurant Operations Manager
2 weeks ago
Villa Rica, Georgia, United States McDonald's Full timeAbout the JobThe General Manager is a key role in our restaurant team, responsible for running a profitable restaurant and ensuring it meets McDonald's high standards of Quality, Service, and Cleanliness.Key ResponsibilitiesLead a team of Department Managers to achieve restaurant goalsSet goals and create a plan to achieve themProvide coaching and direction...
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Restaurant Operations Manager
2 weeks ago
Villa Rica, Georgia, United States McDonald's Full timeAbout the JobWe are seeking a highly skilled and experienced General Manager to lead our restaurant team. As a General Manager, you will be responsible for running a profitable restaurant and ensuring that it meets McDonald's critical customer standards of Quality, Service, and Cleanliness.Key ResponsibilitiesLead a team of Department Managers to achieve...
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Forklift Operator
3 weeks ago
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Restaurant Operations Manager
2 weeks ago
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Shipping Operations Manager
2 weeks ago
Villa Rica, Georgia, United States Flowers Baking Co. Villa Rica Full timeJob Title: Shipping SupervisorFlowers Foods, Inc. is a leading producer of packaged bakery foods in the United States. We are seeking a skilled Shipping Supervisor to join our team.Job SummaryThe Shipping Supervisor will oversee the activities of shipping personnel on assigned shifts, ensuring accurate and timely shipment of products to destinations. This...
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Restaurant Operations Manager
2 weeks ago
Villa Rica, Georgia, United States McDonald's Full timeAbout the JobThe General Manager is a key role in our restaurant team, responsible for running a profitable restaurant and ensuring it meets McDonald's high standards of Quality, Service, and Cleanliness.Key ResponsibilitiesLead a team of Department Managers to achieve restaurant goalsSet goals and create a plan to achieve themProvide coaching and direction...
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Restaurant Operations Manager
1 month ago
Villa Rica, Georgia, United States McDonald's Full timeAbout the JobThe General Manager is responsible for running a profitable restaurant and ensuring it meets McDonald's critical customer standards of Quality, Service, and Cleanliness. These standards are high, so this is a big job.Key ResponsibilitiesWork with the leader to set the restaurant's goals and create a plan to achieve them.Lead a team of Department...
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City Manager
4 weeks ago
Villa Rica, Georgia, United States City of Villa Rica Full timeJob SummaryThe City Manager is responsible for overseeing the operations of the City of Villa Rica. This role involves managing and supervising all departments to achieve goals using available resources. Key responsibilities include preparing the annual budget, providing leadership and direction in the development of short and long-range plans, advising the...
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RN Case Manager
1 month ago
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Retail Operations Manager
2 weeks ago
Villa Rica, Georgia, United States Hibbett Retail, Inc. Full timeJob Title: Manager in TrainingHibbett Retail, Inc. is seeking a highly motivated and detail-oriented Manager in Training to join our team. As a Manager in Training, you will assist the Store Manager in controlling the assets of Hibbett I City Gear, consult with the Store Manager to establish action plans to accomplish departmental and overall store...
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Shipping Operations Manager
4 weeks ago
Villa Rica, Georgia, United States Flowers Baking Co. Villa Rica Full timeJob SummaryWe are seeking a highly skilled Shipping Supervisor to join our team at Flowers Baking Co. Villa Rica. As a key member of our logistics team, you will be responsible for overseeing the activities of shipping personnel and ensuring the accurate and timely delivery of our products to customers.Key ResponsibilitiesSupervise and train shipping...
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Shipping Operations Manager
4 weeks ago
Villa Rica, Georgia, United States Flowers Baking Co. Villa Rica Full timeJob SummaryFlowers Baking Co. Villa Rica is seeking a highly skilled Shipping Supervisor to oversee the activities of shipping personnel on assigned shifts. The ideal candidate will have a strong background in logistics and supply chain management, with a focus on ensuring accurate and timely delivery of products to customers.Key ResponsibilitiesSupervise...