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**Store Operations Manager**

2 months ago

Villa Rica, Georgia, United States RaceTrac Full time

**Job Summary:**

We are seeking a highly skilled and experienced Store Operations Manager to join our team at RaceTrac. As a Store Operations Manager, you will be responsible for driving profitability and leading a team of up to 45 employees. You will be the face of our company, ensuring that our customers receive exceptional service and that our stores are clean, well-maintained, and running smoothly.

**Key Responsibilities:**

  • **Customer Service:**
    • Establish a positive and welcoming environment for customers, ensuring prompt, efficient, and courteous service.
    • Engage with customers, resolve issues, and provide solutions to their needs.
  • **Team Leadership:**
    • Lead and direct a team of employees, providing guidance, coaching, and feedback to ensure they are meeting their goals and objectives.
    • Develop and implement strategies to improve team performance, productivity, and morale.
  • **Store Operations:**
    • Oversee the day-to-day operations of the store, ensuring that all tasks are completed efficiently and effectively.
    • Manage inventory, supplies, and equipment, ensuring that the store is well-stocked and maintained.
  • **Financial Management:**
    • Review financial statements, sales reports, and other performance data to measure productivity and identify areas for improvement.
    • Develop and implement strategies to improve sales, profitability, and customer satisfaction.
  • **Safety and Compliance:**
    • Ensure that all safety protocols are followed, and that the store is in compliance with all relevant laws and regulations.
    • Conduct regular safety inspections and address any issues or concerns.

**Requirements:**

  • High School Diploma or equivalent required.
  • 5+ years of experience in retail management, preferably in a high-volume, guest-focused environment.
  • Proven track record of driving sales growth, improving customer satisfaction, and increasing profitability.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to lift up to 50 pounds and work in a fast-paced environment.

**What We Offer:**

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.