Customer Service Representative

6 days ago


Cedar Rapids, Iowa, United States GreatAmerica Financial Services Full time
Internship Overview

GreatAmerica Financial Services is a leading provider of equipment financing solutions to businesses across the United States. Our commitment to exceptional customer service, a principle-centered business philosophy, and a team-based operating approach has contributed significantly to our success and growth.

We are seeking highly motivated students for our Summer 2025 Account Support Intern program. This opportunity is ideal for individuals with a passion for helping others, a desire to work in a team environment, and a willingness to learn from experienced professionals.

The successful candidate will have the opportunity to gain hands-on experience in customer service, develop essential skills in communication, problem-solving, and teamwork, and make valuable contributions to our organization.

Key Responsibilities:

  • Navigate Salesforce and accurately document work
  • Provide inbound and outbound customer service interactions with a focus on one contact resolution
  • Develop strong oral and written communication skills to effectively interact with internal and external customers
  • Apply a consultative approach to identify suitable solutions for clients
  • Maintain confidentiality and adhere to account security procedures
  • Live by GreatAmerica's core principles
  • Perform miscellaneous tasks as required

Requirements:

  • Pursuing a Bachelor's degree, preferably in a business-related field

Competencies:

  • Honesty/Integrity, Customer-Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability
  • Service-Oriented, Ethical, Competent, Achiever, Problem Solver, Numerical, Empathetic, Team Oriented, Positive, Persuasive, Professional, Solution Driven, Motivated

Earn a Competitive Salary:

$60,000 - $80,000 per year, commensurate with experience and qualifications.



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