Results-Oriented Customer Service Representative

6 days ago


Cedar Rapids, Iowa, United States Infinity Full time

At Infinity, we pride ourselves on delivering exceptional customer experiences and building long-lasting relationships with our clients. As a recipient of numerous prestigious awards from the Detroit Free Press, Des Moines Register, and Corridor Business Journal, including the Top Workplaces Award and Coolest Places to Work, we encourage you to become part of our award-winning team.

We offer a competitive hourly base pay of $14, plus commission, making this an attractive opportunity for those looking to grow their careers in a dynamic environment. Our benefits package includes paid time off for vacation, personal, and sick days, as well as 7 paid holidays, and a retirement 401(k) plan with a match after 6 months of employment.

The role of the Account Executive – Inbound Customer Service is to provide prompt solutions and empathetic responses to consumers, haulers, and fleet businesses that require roadside assistance. Key responsibilities include:

  • Empathizing with customers who are in high-stress situations
  • Handling and addressing customer and provider questions about billing and registration
  • Providing updates to customers, providers, and clients throughout the dispatch process
  • Staying up-to-date on our growing customer base
  • Utilizing knowledge of our products and services to answer inquiries or forward to the appropriate staff

Required skills and qualifications include:

  • Must be 18 years of age or older
  • Type 25+ WPM
  • Passion for helping others
  • Proven track record of working in a fast-paced environment
  • Working knowledge of Microsoft Office and Google Maps
  • Ability to quickly adapt to various types of calls and issues
  • Excellent communication skills, including active listening and showing empathy
  • Service-oriented and able to resolve customer grievances
  • Proficient computer skills with the ability to learn new software

A high school diploma or equivalent is preferred, along with 6 months of customer service experience. This role also requires prolonged periods of sitting at a desk and working on a computer, as well as the ability to lift up to 10 pounds if necessary.



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