Multilingual Call Center Professional
1 week ago
Join us at Mass Markets as a Multilingual Call Center Professional
About the RoleThis is an exciting opportunity to work in a fast-paced environment where no two days are the same. As a Call Center Representative, you will be responsible for handling a variety of customer interactions, including inbound and outbound calls, emails, and chats.
Your primary goal will be to provide exceptional customer service by ensuring first call resolution through problems solving and effective call handling. You will also be responsible for researching systems to find missing information as applicable and coordinating with other departments to resolve issues when needed.
Key Skills and Qualifications:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Proficiency in MS Office and CRM software
Benefits:
- Competitive salary range: $45,000 - $55,000 per year
- Ongoing training and development opportunities
- A supportive and dynamic work environment
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Multilingual Contact Center Professional
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Call Center Customer Experience Manager
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