Security Shift Manager Lead

2 weeks ago

Sens, Bourgogne-Franche-Comté, United States Golden Nugget Hotels & Casinos Full time

Company Overview

The Golden Nugget Hotels & Casinos is a renowned hospitality and gaming company that offers an exceptional experience to its guests. Our team is committed to providing top-notch service, ensuring the safety and security of our patrons.

Job Description

We are seeking an experienced Security Shift Manager Lead to join our team. As a key member of our security department, you will be responsible for overseeing daily shift operations, ensuring effective communication between staff, and providing leadership, guidance, training, and organization.

Duties and Responsibilities:

  • Assume the role of Shift Manager in their absence
  • Act as a representative of the department and property, interacting with guests and employees in a courteous, professional manner
  • Train, supervise, and evaluate Security Staff on assigned shift
  • Oversee patrols of the property on assigned shift, identifying potential security and/or safety hazards, and reporting same to the Security Shift Manager, to ensure the safety and protection of all persons on the property
  • Regularly provide backup to Security officers on assigned shift
  • Facilitate the daily shift operations of the Security Department
  • Makes suggestions and recommendations, as appropriate, for improvements to policies, procedures, or the facility
  • Provide exceptional guest service that differentiates us from the competition
  • Assist Shift Manager in ensuring a maximum level of guest service and satisfaction throughout the property is achieved and maintained
  • Attend departmental meetings and holding meetings as directed by Shift Manager
  • Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports
  • Ability to work all shifts, including weekends and holidays. Ability to work shifts lasting 10 or more hours occasionally
  • Perform other duties and responsibilities as requested

Supervisory Responsibilities:

  • Security Officers to include (dispatchers, bikes, report writers, lost and found, and parking attendants)
  • Lead Officers

Requirements:

  • Excellent analytical, problem-solving, administrative, multi-tasking, organization, and prioritization skills
  • Excellent interpersonal and communication skills (verbal and written), fluent English and articulate
  • Ability to work efficiently, independently, and cohesively, consistently producing quality results
  • Computer literate in Microsoft Windows and Office applications required
  • Ability to read, analyze, and interpret documents in English
  • Ability to properly respond to common inquiries from employees or guests
  • Ability to apply common sense reasoning to variety of situations
  • Ability to work under little or no supervision
  • Ability to obtain a Clark County Nevada Concealed Carry of Weapons Permit (CCW)
  • Ability to properly react rationally to high stress situations while maintaining a calm demeanor
  • Working knowledge and understanding of company and department rules, policies, and procedures
  • Working knowledge of state and local laws and how to apply them
  • Ability to properly use security equipment such as; two-way radio, handcuffs, etc.
  • Ability to successfully complete and legally possess the following training certifications: Golden Nugget Firearms Qualification
  • Electronic Control Device (i.e., Taser)
  • Must successfully complete the following training certifications: Golden Nugget Basic & Advanced Security Academy
  • Golden Nugget Handcuffing
  • Golden Nugget Defensive Tactics
  • Golden Nugget Dispatch Training
  • Golden Nugget Report Writing Training
  • Golden Nugget Lost and Found Training
  • In-Service review training
  • License Requirements
  • Nevada Gaming Registration
  • Current Alcohol Management Certification
  • Current Nevada Drivers License
  • Current American Red Cross or Equivalent Adult CPR Certification
  • Minimum age requirement is 21
  • High School Diploma or Equivalent Required
  • Bachelors or related degree Preferred
  • One year or more of military, law enforcement, or hotel/gaming security
  • One or more years of customer service experience
  • NO Felony Convictions

What We Offer:

  • Multiple benefit plans to suit your needs
  • Paid Time Off
  • 401K
  • Opportunities for advancement
  • Positive and respectful work environment where diversity is valued
  • Generous employee discounts on dining, retail, amusements, and hotels
  • Community volunteer opportunities

Estimated Salary: $50,000 per year

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