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Medical Office Coordinator

1 month ago

Hattiesburg, Mississippi, United States Centra Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Medical Office Associate to join our team at Centra Health. As a Medical Office Associate, you will play a vital role in providing exceptional patient care and administrative support to our healthcare team.

Key Responsibilities
  • Answer and direct calls, and forward messages as appropriate
  • Assist and interact with patients while providing excellent patient/customer service to ensure patient satisfaction
  • Assist patients with registration process, including forms completion
  • Enter patient charges into the practice management system
  • Schedule patients for internal and outside referral appointments as appropriate
  • Verify patient insurance eligibility
  • Perform reconciliation, closing, and end of day procedures
Requirements
  • High School Diploma or equivalent required
  • Preferred education: Coursework in medical terminology, business/administrative support, or a related field
  • Knowledge of customer service principles and techniques, including demonstrated ability to interact with all patients and patient family members in a friendly, courteous and professional manner
  • Knowledge of general office support practices and related office equipment
  • Skill in computer use
  • Experience answering multi-line telephone system, and communicating with all callers in a friendly, courteous and professional manner
  • Experience performing detailed tasks while maintaining accuracy and efficiency
  • Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation
  • Ability to maintain confidentiality at all times
  • Ability to interact with diverse groups
  • Ability to operate in a high-volume, fast-paced environment
Preferred Qualifications
  • Knowledge of medical office practices and procedures
  • Knowledge of electronic health records and practice management systems
  • Experience in using MS Office products
  • Experience providing general clerical support in an office environment
  • Experience in medical
Preferred Licenses and Certifications
  • Hold a current, active American Heart Association Basic Life Support (AHA BLS) course completion card