Executive Retail Leader

3 weeks ago

Oklahoma City, Oklahoma, United States CSC Generation Full time
Job Title: General Manager

At CSC Generation Holdings, we're seeking a highly skilled and experienced General Manager to join our team at Sur La Table. As a General Manager, you will be responsible for driving the success of our store by inspiring customers on their culinary journey, blending business acumen and operational knowledge to drive retail and culinary business results, and building a high-performing team.

Key Responsibilities:
  • Model and direct employees to ensure customer service standards are met.
  • Create an environment where employees are informed and capable by directing training activities for all retail and culinary employees.
  • Manage the complete operations of the store, ensuring employees are effective at executing corporate initiatives in a timely, efficient, and resource-wise manner.
  • Proactively monitor and manage store staffing levels according to retail and culinary censuses and fluctuations in seasonal business needs.
  • Maintain an active performance development process, providing coaching in the moment and performance feedback to employees.
  • Seek opportunities to increase topline sales, challenging and inspiring employees to achieve and execute sales-driving initiatives.
  • Analyze and measure retail and culinary business trends, developing and implementing plans to drive topline sales, profitability, and culinary revenue.
Requirements:
  • 3-5 years of progressively responsible retail management experience, with prior experience as a Sur La Table Store Manager preferred.
  • Experience driving sales and motivating high-performing sales teams.
  • Experience training others and holding teams accountable.
  • Experience leading and coaching teams of varied specialists.
  • Proven financial management skills.
  • Food Handler or Food Manager Certification.
  • Proficient in POS systems.
  • Familiarity with MS Office Suite (Word, Excel, Outlook).
Core Competencies:
  • Focus on the Customer: Inspire and delight customers.
  • Be Genuine: Communicate respectfully, effectively, and sincerely.
  • Make the Right Call: Effectively blend knowledge, experience, wisdom, and decisive action.
  • Take Ownership: Be committed, responsible, and provide solutions.
  • Achieve Results: Meet and exceed goals and expectations.
Leadership Competencies:
  • Develop People: Never compromise on people.
  • Lead the Way: Influence positive outcomes.
  • Facilitate Success: Motivate, engage, and accomplish with your team.

CSC Generation Holdings is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state, or local laws.

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