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Leasing and Marketing Associate

1 month ago

Downers Grove, Illinois, United States Maple and Main Apartments Full time
Job Summary

We are seeking a highly motivated and results-driven Leasing and Marketing Associate to join our team at Maple and Main Apartments. As a key member of our leasing team, you will be responsible for marketing, leasing, and pre-leasing apartments, as well as contributing to the overall success of our property.

Key Responsibilities
  • Conduct all aspects of leasing, including touring, following up, and regular outreach to prospective residents.
  • Schedule tour appointments over the phone, via email, or through texting, and possess the ability to identify and highlight the community and apartment home benefits for prospective residents.
  • Build and maintain relationships with prospective and current residents to maintain retention and satisfaction, and deliver professional and timely communication with prospects, residents, vendors, peers, and managers.
  • Participate in weekly reporting and monitoring of competitor's leasing, occupancy, and pricing trends, and serve as the property and market knowledge expert.
  • Point of contact for all property marketing-related items, and provide daily updates on execution of achieving sales goals.
  • Assist with regular audits of website and ILS sites to ensure accuracy, and review all rental applications, lease, and renewal paperwork to confirm accuracy.
  • Conduct reviews of all applications and supporting documentation, and provide future resident paperwork, including welcome home letter, lease paperwork, and all applicable addenda.
  • Perform daily inspections of the property, common areas, model units, and vacant units, and promote resident satisfaction and retention by providing timely responses to questions, requests, and complaints.
  • Ensure all documentation is recorded per company policy, and conduct all business in accordance with and knowledge of pertinent local, state, and federal safety laws, procedures, guidelines, including those of the EPA, OSHA, ADA, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, etc.
Requirements
  • High School Diploma or GED.
  • Prior customer service experience.
  • Ability to work in a fast-paced environment with competing priorities.
  • Excellent written and verbal communication skills.
  • Excellent organizational skills.
  • Ability to think strategically, solve problems, and be proactive in business planning.
  • Strong work ethic with commitment to high-quality results.
  • Proficient with Microsoft products and Property Management Software.
Benefits
  • 401(k) matching.
  • Health, dental, and vision insurance.
  • Paid time off.
  • Life insurance.
  • Health savings account.
  • Employee assistance program.
  • Referral program.
  • Employee discounts.
About Us

Maple and Main Apartments is a multi-family real estate investment and property management company headquartered in Oak Brook, Illinois. Since 1975, we have built a solid reputation and proven track record for financial success. In every aspect of our business, we are guided by firm principles, a commitment to excellence, and integrity. Always. At Maple and Main Apartments, we're Invested in You.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.