Technical Support Specialist
1 week ago
The Technical Support Representative will provide technical support to customers and company employees via telephone, email, and text, answering questions and resolving problems related to company marketed software and hardware products.
Key Responsibilities- Provide efficient, accurate, and professional technical support to customers and company employees.
- Be available to answer customer calls promptly during scheduled hours of operation and maintain an availability percentage of at least 70%.
- Use rigorous logic and troubleshooting methods to find effective solutions.
- Practice attentive and active listening.
- Achieve and maintain technical competency.
- Stay up to date with the latest technologies.
- Test new hardware and software.
- Resolve issues with our hardware and software.
- Understand, review, and apply current departmental and company policies and procedures.
- Keep records of customer interactions, create orders, leads, and service documents in the company database.
- Create technical documents for departmental and customer use.
- Associate degree or better, or related business experience.
- Previous technical support or related technical experience a plus.
- Working knowledge of PC's, Windows Operating Systems, and PC applications, with Bluetooth Wi-Fi and USB devices.
- Ability to maintain a positive attitude and professional manner within a customer service environment.
- Reliable and punctual attendance.
- Good problem-solving and communication skills.
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Technical Support Specialist
1 week ago
Downers Grove, Illinois, United States Stenograph Full timeJob Title: Technical Support RepresentativeStenograph LLC is a world leader in the legal transcription industry, providing cutting-edge technology to empower legal and transcription professionals.We are seeking a Technical Support Representative to provide technical support via phone, email, and text to our end-users, the court reporters, answering questions...
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Technical Support Specialist
5 days ago
Downers Grove, Illinois, United States The Heico Companies Full timeJob SummaryThe Technical Support Representative will provide technical support to our end-users, the court reporters, via telephone, email, and text, answering questions and resolving problems related to our company marketed software and hardware products.Key ResponsibilitiesProvide efficient, accurate, and professional technical support to customers and...
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Fastener Tooling Design Specialist
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Technical Support Specialist
2 weeks ago
Buffalo Grove, Illinois, United States Phaxis Full timeJob Title: Technical Support SpecialistAs a key member of our Phaxis team, the Technical Support Specialist plays a vital role in providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide phone and email support to customers, resolving technical issues and answering questions in a timely and professional...
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Technical Support Administrator
1 month ago
Downers Grove, Illinois, United States Cooper's Hawk Winery & Restaurant Full timeJob Title: Technical Support AdministratorCooper's Hawk Winery & Restaurants is seeking an experienced Technical Support Administrator to provide top-notch technical support to our restaurants and Restaurant Support Center.The Technical Support Administrator is responsible for delivering exceptional technical support for hardware and software systems by...
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Technical Support Specialist
4 weeks ago
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Technical Documentation Specialist
2 weeks ago
Downers Grove, Illinois, United States Sterling Engineering Full timeJob Opportunity at Sterling EngineeringWe are seeking a skilled Technical Writer to join our team.Key Responsibilities:Produce high-quality documentation for roofing machinery using Autodesk Inventor.Collaborate with engineers and product teams to ensure accuracy and completeness of documentation.Develop user manuals and technical guides that meet the needs...
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IT Support Specialist
4 weeks ago
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Technical Support Specialist
2 weeks ago
Buffalo Grove, Illinois, United States Phaxis Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Phaxis. As the first point of contact, you will provide exceptional phone and email support to our customers, ensuring their needs are met and their issues are resolved efficiently.Key ResponsibilitiesProvide level 1 technical troubleshooting and support to customers...
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Desktop Support Specialist
2 weeks ago
Downers Grove, Illinois, United States Forhyre Full timeJob DescriptionWe are seeking a skilled Desktop Support Specialist to provide technical assistance to our clients. The ideal candidate will have a strong background in hardware and software systems, with the ability to troubleshoot and resolve issues efficiently.The successful candidate will be responsible for addressing user tickets, walking customers...
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IT Support Specialist
3 weeks ago
Downers Grove, Illinois, United States ARCO a Family of Construction Companies Full timeAbout ARCO:ARCO, a Family of Construction Companies, is seeking a motivated and customer-focused IT Support Specialist to join our team. As a key member of our technology team, you will play a critical role in providing exceptional support to our employees and ensuring the smooth operation of our IT infrastructure.Key Responsibilities:Provide hardware and...
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Technical Support Specialist
4 days ago
Buffalo Grove, Illinois, United States Phaxis Full timeJob SummaryWe are seeking a skilled Technical Support Specialist to join our team at Phaxis. As the first point of contact, you will provide exceptional phone and email support to our customers, ensuring their needs are met and issues are resolved efficiently.Key ResponsibilitiesProvide level 1 technical troubleshooting and support to customers via phone and...
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Technical Support Specialist
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IT Support Specialist
3 weeks ago
Downers Grove, Illinois, United States ARCO a Family of Construction Companies Full timeAbout ARCOARCO, a Family of Construction Companies, is seeking a motivated and customer-focused IT Support Specialist to join our team. As a key member of our technology team, you will play a critical role in providing exceptional support to our employees and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide hardware and software...
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Desktop Support Specialist
4 weeks ago
Downers Grove, Illinois, United States Forhyre Full timeJob OverviewWe are seeking a skilled Desktop Support Engineer to join our team at Forhyre. As a key member of our IT department, you will be responsible for providing top-notch technical assistance to our clients.Your primary focus will be on installing, upgrading, and troubleshooting hardware and software systems. You will work closely with our clients to...
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IT Infrastructure Specialist
4 weeks ago
Downers Grove, Illinois, United States ARCO Construction Co. Full timeJob Title: IT Support SpecialistAt ARCO Construction Co., we are seeking a highly skilled IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support for our hardware and software systems, including workstations, laptops, mobile devices, and printers.Key Responsibilities:Deploy and replace hardware,...
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Production Support Specialist
4 weeks ago
Downers Grove, Illinois, United States Beacon Hill Full timeProduction Support SpecialistWe're seeking a skilled Production Support Specialist to join our top client's healthcare enrollment team on a contract-to-hire basis.Location: Moon Township, PA or Downers Grove, ILHybrid: Tuesday, Wednesday, ThursdayDuration: Contract to HireConversion Salary Target: $100,000 - $110,000About the RoleIn this role, you will play...
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Senior IT Support Specialist
2 weeks ago
Downers Grove, Illinois, United States LHH Full timeSenior IT Support Analyst OpportunityA well-established global manufacturing company is seeking a skilled Senior IT Support Analyst to join their growing IT team. Based in Downers Grove, IL, the organization has 15+ facilities globally that the team supports.This is a direct-hire position, working 5 days a week on-site at the company headquarters. The ideal...
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Claims Support Specialist
4 weeks ago
Downers Grove, Illinois, United States GB - Global Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Claims Technical Assistant to join our team at GB - Global. As a Claims Technical Assistant, you will provide clerical and administrative support to our field offices, processing data, generating routine reports, and providing direct support to claim representatives.Key ResponsibilitiesUnder...
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IT Support Specialist
4 days ago
Downers Grove, Illinois, United States Flexco Full timeJob Summary: Flexco, a leading global manufacturer, is seeking an IT support professional to join their team. The ideal candidate will have a strong background in help desk support, infrastructure management, hardware troubleshooting, and peripheral installations. This role is crucial in ensuring the smooth operation of our IT systems and providing top-notch...