Technical Support Specialist

1 week ago


Downers Grove, Illinois, United States The Heico Companies Full time
Job Summary

The Technical Support Representative will provide technical support to customers and company employees via telephone, email, and text, answering questions and resolving problems related to company marketed software and hardware products.

Key Responsibilities
  • Provide efficient, accurate, and professional technical support to customers and company employees.
  • Be available to answer customer calls promptly during scheduled hours of operation and maintain an availability percentage of at least 70%.
  • Use rigorous logic and troubleshooting methods to find effective solutions.
  • Practice attentive and active listening.
  • Achieve and maintain technical competency.
  • Stay up to date with the latest technologies.
  • Test new hardware and software.
  • Resolve issues with our hardware and software.
  • Understand, review, and apply current departmental and company policies and procedures.
  • Keep records of customer interactions, create orders, leads, and service documents in the company database.
  • Create technical documents for departmental and customer use.
Requirements
  • Associate degree or better, or related business experience.
  • Previous technical support or related technical experience a plus.
  • Working knowledge of PC's, Windows Operating Systems, and PC applications, with Bluetooth Wi-Fi and USB devices.
  • Ability to maintain a positive attitude and professional manner within a customer service environment.
  • Reliable and punctual attendance.
  • Good problem-solving and communication skills.


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