Program Assistant

4 weeks ago

Seattle, Washington, United States Compass Housing Alliance Full time
Job Summary

The Program Assistant plays a vital role in maintaining a safe and comfortable environment for residents at Nyer Urness House. This part-time position requires a high degree of confidentiality, tactfulness, and respect for participants from diverse backgrounds and identities.

Key Responsibilities
  • Provide trauma-informed monitoring of activity in and around the building to ensure safety, security, and comfort of residents and staff.
  • Mediate conflicts and provide de-escalation and crisis intervention; model appropriate problem solving and refer to appropriate services as needed.
  • Assist in support of program activities, including meal services, assisting residents with tasks such as laundry access and/or instruction, group activities or other similar activities assigned by managers.
  • Respond to resident issues as appropriate or as directed by the Program Manager, Program Coordinator and/or Property Manager.
  • Report resident and/or building needs to management and ensure supply/equipment is in stock for use.
  • Provide light data entry support.
  • Post flyers or other communications within the building as directed, making the common spaces a welcoming and program-focused area.
  • Monitor security cameras, make periodic security rounds of the building, check lights, doors, and windows, and investigate noise and other complaints.
  • Log all actions, incidents, rule enforcements, and report unusual or sensitive matters to the Program Coordinator and/or Manager.
  • Control after-hours front door/guest access and monitor guest log enforcing rules and restrictions.
  • Follow building/staff safety and emergency procedures according to program and agency policies.
  • Contact appropriate staff for assistance, as needed, as well as 911, police, fire department, and other service agencies, when appropriate.
  • Perform light janitorial duties, as assigned.
Requirements
  • A minimum of 1-year's experience in building security and/or customer service, desired.
  • A minimum of 1-year's of experience in human services (work and/or volunteer), desired.
  • Awareness and/or training around issues of equity, intersectionality, and belonging, desired.
  • Current WA State Food Handlers Permit, desired (If not current, will be sponsored within 1-month of hire).
  • Familiarity with issues of housing instability, mental health, substance use, sexual assault, and/or domestic violence. Experience working in an environment where language may be a barrier, desired.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is normal. Compass programs are housed within a human services environment in the Greater Seattle area. Our diverse client/guest/resident community includes many single, formerly homeless adults who lack any family support system. Compounding the constraints of poverty, our community includes individuals who are physically and/or mentally disabled, persons living with AIDS, those who struggle with chemical dependencies, veterans, and vulnerable, elderly adults. Working at Compass will mean that you will be in close proximity to the people we serve.

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