Housing Case Manager Position

4 weeks ago

Seattle, Washington, United States Plymouth Housing Full time
Job Summary:

The Housing Case Manager supports Plymouth residents by working as part of an onsite permanent supportive housing (PSH) team that is committed to supporting the well-being of residents and assists in maintaining high quality service delivery based on the values inherent in Plymouth's mission, the principles of cultural proficiency, the tenets of harm reduction and trauma-informed care, and the 'housing first' philosophy.

This position carries a designated caseload and is generally assigned to an individual Plymouth building but may be reassigned on a short- or long-term basis, based on business/service needs.

Key Responsibilities:

Develop and maintain Housing Service Plans for residents, outlining goals that address transition needs and long-term housing stability needs
Maintain extensive working knowledge of resources available to residents within Plymouth as well as public benefits and community organizations, ensuring that tenants access resources to the greatest extent possible
Assist residents in scheduling appointments, arranging transportation, or transporting residents in Plymouth vehicle or rented vehicle to appointments; and accompany residents to appointments as appropriate
Advocate, consult and collaborate with community providers to ensure continuity of care
Mediate conflict using de-escalation and other techniques
Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems while focusing on the tenets of harm reduction and trauma-informed care

Requirements:

BA/BS degree in a human service field or equivalent experience
Minimum of two (2) years of experience working with homeless and low-income individuals, including persons living with mental and physical illnesses, chemical dependency/addictions, disabilities, HIV/AIDS
Valid Washington State Driver License and insurable driving record
Excellent written and verbal communication skills, solid organizational and time management skills, and ability to prioritize effectively and meet deadlines in a professional manner
Ability to develop and sustain successful relationships with tenants, community agencies and resources, empathic patience with individuals who are heavily impacted by addiction, mental health concerns, and trauma
Demonstrated ability to work effectively under stressful conditions with people of varying socioeconomic backgrounds, sexual orientations, and ethnic diversity
Ability to be flexible, supportive and to work cooperatively with co-workers as a member of a diverse team
Proficient and experienced with Microsoft Office applications, particularly Word, Excel, and Outlook, and ability to work efficiently and effectively with customized databases and technology, and conduct Internet research
Demonstrated and strict attention to detail
Ability and willingness to transport tenants to appointments on a regular basis or as needed

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