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**General Manager
2 months ago
The General Manager is the leader of the Potbelly Sandwich Works shop, responsible for creating a positive and productive work environment that fosters strong attraction and retention. This role requires a strong business acumen, excellent communication skills, and the ability to motivate and develop a team of employees.
Key Responsibilities- Train, coach, and develop all shop team members to realize their potential.
- Assess staff abilities and create effective development plans.
- Interview, select, and hire great people who represent Potbelly values.
- Develop and maintain a positive work culture that fosters strong attraction and retention.
- Effectively schedule Associates, Certified Trainers, and Shift Leaders.
- Update communication boards with critical shop information.
- Hold regular meetings with key shop staff.
- Effectively delegate tasks to the team and ensure a high standard of execution.
- Ensure all security procedures are followed.
- Ensure back-of-the-house procedural standards are met.
- Count drawers and follow proper daily cash handling procedures.
- Effectively drive neighborhood shop marketing and promotions to maximize sales potential.
- Control cost of goods, variances, and inventories within the shop.
- Create a marketing plan and lead local shop marketing to increase sales.
- Control assigned P&L line items.
- Must spend 80-90% of time on the shop floor in the Front of the House.
- Ability to maintain deadlines and prioritize while running an effective shift.
- Comply with health and safety standards for food, cleanliness, and safety.
- Effectively handle customer complaints/issues.
- Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred.
- Ability to stand/walk for 8-9 hours or as needed.
- Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
- Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.
Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work.
We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, or veteran status.
